Good governance requires good listening skills. Use empathic listening to be genuinely influenced by a person. This is turn compels them to reciprocate the listening and take an open mind to being influenced by you. This creates an atmosphere of caring and positive problem solving.
Steven Covey listed this as one of the 7 skills of highly effective people, because, if you’re a good listener and you take the time to understand a concept, it will help you convey your opinions, plans and goals to others. It starts with communication and strong listening skills, followed by diagnosing the situation and then communicating your solution to others.
“When people talk, listen completely. Most people never listen.” – Ernest Hemingway
Listening is the foundation of any good relationship. Great leaders listen to what their customers say and they listen to the challenges those customers face. They listen to colleagues and are open to new ideas.